Last Updated: February 2026
1. Introduction
JetStreamClean Limited (“JetStream”, “we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or book our professional carpet and upholstery cleaning services in Romford, London and Essex.
We process personal data in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
2. Information We Collect
We may collect and process the following data:
Information You Provide Directly
- Full name
- Address (service location)
- Email address
- Phone number
- Booking details
- Payment information (processed via third-party providers)
Website Usage Data
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on site
This data may be collected through cookies or analytics tools.
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Confirm bookings
- Deliver cleaning services
- Process payments
- Send invoices
- Manage customer records
- Improve our website and services
- Comply with legal obligations
We do not sell your personal data.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity — to provide booked services
- Legitimate interest — business administration & service improvement
- Legal obligation — tax and accounting requirements
- Consent — for marketing communications where applicable
5. Payment Information
Payments may be processed through secure third-party providers. JetStream does not store full card details.
6. Data Retention
We retain customer records for:
- Up to 6 years for accounting and tax purposes
- As long as necessary to resolve disputes or comply with legal obligations
After this period, data is securely deleted.
7. Data Sharing
We may share limited data with:
- Payment processors
- Accountants
- Legal advisors
- Software providers (e.g. booking systems, invoicing platforms)
All third parties are required to handle your data securely.
We do not sell or trade personal data.
8. Cookies
Our website may use cookies to:
- Improve user experience
- Track website performance
- Analyse visitor behaviour
You can disable cookies in your browser settings. If using analytics or tracking tools, a cookie consent banner may be displayed.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (where applicable)
- Restrict processing
- Object to processing
- Data portability
To exercise these rights, contact: jetstreamcleaninfo@gmail.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
However, no internet transmission is 100% secure.
11. Marketing Communications
We will only send marketing communications if:
- You have given explicit consent
- You are an existing customer and communication relates to similar services
You may opt out at any time.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact Us
- Business: JetStreamClean Limited
- Company No: 17049135
- Location: Romford, Essex
- Phone: 07767 275456
- Email: jetstreamcleaninfo@gmail.com
Website:jetstreamsolutions.co.uk